PRIVACY POLICY

1. DEFINITIONS

This Privacy Policy sets out how Tweet World Travel Pty. Ltd. (ACN 608 371 277) and its subsidiaries and all their brands, including but not limited to Tweet World Travel, Tweet World Tours, Asia Online Tours, Asia School Tours, Tweet World Cruises, Croisi Cruises, Worldwide River Cruises, TKG Platform, Tweet Vacation (collectively referred to in this document as "Tweet World Travel”, "we" "our" or "us") protects the privacy of your personal information.

Tweet World Travel strongly commits a high standard of its clients’ personal information and we take every reasonable measure to ensure clients’ information is secured. All users of our website and our service providers agree to act in accordance with this policy.

Tweet World Travel’s Privacy Policy is regularly updated without prior notice. Users are responsible to check periodically for changes to this policy.

2. DATA COLLECTION

In order to provide our service as a tour operator, we must collect personal information from you. We take all reasonable steps to ensure that your personal information is secure and in accordance with this Privacy Policy.

By providing personal information to us, you consent to the collection, use and disclosure of your personal information in accordance with this Privacy Policy and any other arrangements that apply between us and you.

Privacy Policy is regularly updated without notice and we encourage you to check our Privacy Policy periodically to ensure that you are aware of our latest policy.

By making a booking with us, you are deemed to have consented to our privacy policy.

Personal information needed to tailor and use our online booking platform

We may collect personal information about you when you use or access the Websites of Tweet World Travel and its affiliates.

While we do not use browsing information to identify you personally, we may record certain information about your usage of our Websites to tailor the online experience for you. Information related to your device ID such as device type, geo-location information, computer and connection information, statistics on page views, traffic to and from the sites, ad data, IP address, standard web log and page interaction information is collected.

We may also use 'cookies' or other similar tracking technologies on our Websites that help us track your Website usage, remember your preferences, and collect your personal information. Cookies are small files that store information on your computer, TV, mobile phone, or other device. They enable the entity that put the cookies on your device to recognise you across different websites, services, devices and/or browsing sessions. You can disable cookies through your internet browser, but our Websites may not work as intended for you if you do so.

By making use of our Websites, you agree that we can place cookies on your devices and access or make use of them when you visit the Websites or otherwise in the conduct of our business.

Personal information needed to tailor and use our online booking platform

We may collect personal information of the agents and clients (travellers) using our platform to optimise system usage, control access for cyber protection, provide effective service consultation, and manage and facilitate travel booking process.

For clients (travellers), we may collect personal information including but not limited to:

  • Full Name
  • Mailing or Street Address
  • Email Address
  • Phone Number and other contact details
  • Age or Date of Birth
  • Photographs or other images
  • Passport Details, travel preferences and experiences, travel rewards, and loyalty program membership details
  • Health and Medical Information relating to your current and previous health status, current and previous medical conditions, dietary requirements, and travel insurance details (where applicable)
  • Payment Information such as credit card information or bank account numbers
  • Details of the services, products and goods we (or any of our associates) have provided you or that you have enquired about, including any additional information necessary to deliver those services, products and goods and respond to your enquiries;
  • Any additional information relating to you that you provide to us directly through the Websites or indirectly through your use of the Websites or through other Websites or accounts from which you permit us to collect information
  • Information you provide us (or our associates or agents or representatives) through customer surveys
  • Personal information based on your activities on our Websites
  • Any other personal information that may be required to facilitate your dealings with us

When the clients (travellers) book for someone else, they must obtain the consent of the said individual(s) and have such individual(s) reviewed this Privacy Policy prior to providing us with their personal information and travel preferences, as any access to view or change their information will be available only through your account. The personal information of those individuals will only be used to proceed with the booking process.

We may collect these types of personal information either directly from you or from third parties who include, but are not limited to:

  • Travel agents or agencies that you have dealt with
  • Persons acting on our behalf
  • Other persons related to or affiliated with us
  • Your insurer (including their agents) or medical professionals or practitioners that you have dealt with (this information may be disclosed to us in your best interest or in the interest of other persons or in an emergency)

We may also collect personal information when you:

  • Register on or make use of our Websites;
  • Request a service, product or good from us
  • Communicate with us through correspondence, chats, email, or when you share information with us from other social applications, services or websites.

When you provide your personal information to us to make an online booking with us (or our representatives or agents) or to request other services or products from us, your contact details may be retained even if the transaction is not completed.

Any sensitive information that we collect from you will be subject to a higher level of privacy protection.

We may also record both in-bound and out-bound telephone calls or collect information when you use our Live Chat feature on the Website to speak with our consultants or representatives. We do this to ensure quality of service and for training purposes.

For agents using Tweet World Travel platform to conduct their business, we may collect personal information including but not limited to:

  • Full Name
  • Email
  • Phone Number
  • Login History

3. USE OF PERSONAL INFORMATION

We may collect, hold, use and disclose your personal information for the following purposes:

  • To contact you;
  • To conduct our business or provide you with services or products requested by you;
  • To enable you to access and use the Website;
  • To operate, protect, improve or optimise: The Websites, our business, our user experience, such as to perform analytics, conduct research and for advertising and marketing;
  • To send you service, support and administrative messages, reminders, technical notices, updates, security alerts;
  • To send you information requested by you;
  • To send you marketing and promotional messages and other information that may be of interest to you, including information sent by, or on behalf of, our business partners or Associates that we think you may find interesting;
  • To administer rewards, surveys, contests, or other promotional activities or events sponsored or managed by us or our business partners or Associates;
  • Detect, investigate and prevent potentially unlawful acts or omissions, or acts or omissions with the potential to breach our terms and conditions, this Privacy Policy or other policies or arrangements between you and us;
  • Verify information for accuracy or completeness (including by way of verification with third parties);
  • To comply with our legal obligations, resolve any disputes that we may have with any our customers or you, and enforce our agreements with you or any third parties;
  • To manage our relationship with you, including providing you with updates about your travel arrangements, responding to your enquiries, completing reservations, dealing with complaints, contacting your nominated emergency contact in the event of an emergency;
  • To provide relevant information, which may include sensitive personal information, to insurers, their agents and medical staff in circumstances where such persons (or Tweet World Travel) need to act on your behalf or in the interest of passengers or other persons or in a case of an emergency.

We may take or collect images that identify you when you travel with us or any of our Associates or third-party businesses or travel suppliers. These images may:

  • Take the form of photographs or videos or such other pictorial representation,
  • Be taken by us or any of our associates or third-party businesses or travel suppliers,
  • Be used by us for advertisement purposes or such other purposes referred in this Privacy Policy.

By accepting our services, you authorise us to take and collect these images. Please notify us in writing by using the contact details shown on our Websites if you do not wish for us to take or collect these images.

We may also disclose your personal information to a trusted third party who also holds other information about you. This third party may combine that information in order to enable it and us to develop anonymised consumer insights so that we can better understand your preferences and interests, personalise your experience and enhance the products and services that you receive.

Tweet World Travel or our business partners or Associates may send you direct marketing communications and information about our (of their) services and products. This may take the form of email, SMS, mail or other forms of communication. You may opt-out of receiving marketing materials from us by contacting us using the details set out on the Website.

By providing us with your personal information you consent to us (or any third party referred to in this Privacy Policy) using that information for the purposes referred to in the Privacy Policy.

4. PUBLICITY

When you book with Tweet World Travel, you agree that we may use images of you taken during the trip and any comments made in writing or in video by you regarding the trip, without recourse to you and without compensation to you, for publicity and promotion purposes only through whatever medium we choose.

If you do not want your images to be displayed, you have to advise us in writing at the time of booking, or when you collect your travel documents.

5. DISCLOSURE OF PERSONAL INFORMATION

We may disclose personal information for the purposes described in this Privacy Policy to:

  • Our employees, Associates and related persons;
  • Third party suppliers and Service Providers (including providers for the operation of our Website or our business or in connection with providing our products and services to you);
  • Contractors;
  • Professional advisers or consultants, dealers and agents;
  • Travel agents, airlines and tour companies;
  • Web hosting providers and IT systems administrators;
  • Debt collectors and payment systems operators (e.g. merchants receiving card payments);
  • Existing or potential agents, business partners or partners;
  • Sponsors or promoters of any competition;
  • Anyone to whom our assets or businesses (or any part of them) are transferred;
  • Specific third parties authorised by you to receive information held by us; or
  • Other persons, including government agencies, regulatory bodies and law enforcement agencies, or as required, authorised or permitted by law.

We are affiliated with a range of third party businesses and travel suppliers located overseas. It is likely that we will disclose personal information for the purposes referred to in this Privacy Policy to persons located overseas. The countries in which such persons may be located include (but are not limited to):

  • Africa
  • Asia
  • America
  • Europe
  • And such other countries referred to on our Websites

We will only disclose your personal information to overseas recipients where:

  • It is necessary to complete the transaction or dealing that you have entered into.
  • You provide us with your personal information for the purposes of booking travel related services on your behalf or on behalf of another person.

Where you provide us with your personal information for the purposes of booking travel related services on your behalf or on behalf of another person, we may be required to provide such personal information to Service Providers you have selected or that are required for the purposes of completing a booking or providing other services or products to you. We have limited (or no) control over how Service Providers use, disclose or store personal information.

You acknowledge and agree that we provide your personal information to Service Providers as your agent and not as the principal holder and we will not be required to ensure that Service Providers comply with applicable privacy laws, this Privacy Policy or otherwise be liable or accountable for your personal information including without limitation the Service Providers’ use and disclosure of your personal information.

6. THIRD-PARTY PARTNERS & INTEGRATIONS

We may be required to provide your personal information to travel service providers. Additionally, our platform and system may be linked to third-party services to work seamlessly. The usage of such services is subject to the privacy policies of their providers. We do not own or control these third parties, and when you interact with them through our platform, you are providing your information to them.

7. SECURITY

We may hold your personal information in either electronic or hard copy form.

We take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure. For example:

  • We have extensive firewall and intruder detection systems in place to constantly monitor online traffic and financial transactions. The secure connection between your browser and our systems for transfers of private information (which includes but is not limited to financial transactions, bookings forms and survey responses) uses TLS 1.2 (SSL) encryption. This security is compatible with all modern browsers.
  • For credit card security, all online payments are transmitted via this SSL connection. Credit card information is transmitted immediately to a payment gateway solution via an encrypted port.
  • For personal information security, all account password is encrypted using MD5 + HASH encryption methodology during password transmitted and storage.

However, we cannot guarantee the total security of your personal information. You acknowledge that you provide us with your personal information (including financial information) at your own risk and we are not be liable for any loss, expense or cost suffered by you as a result of a person using or accessing your personal information.

You acknowledge that we are not responsible for, and to the extent permitted by law, you expressly release us from and against, any liability or loss incurred or suffered by you relating to or caused by any breach of the security that we have in place to protect your personal information.

8. DISCLAIMERS & INDEMNIFICATION

Disclaimers

Tweet World Travel reserves the right to make modifications to the website contents without prior notice. We strive to provide the information on the website as timely and accurately as possible. Tweet World Travel makes no promises or guarantees about the integrity and detail level of this site’s content. We will not be held liable for errors and omissions in the contents of this site and any other damages resulted from the use of this website.

Under no circumstance should Tweet World Travel, its employees, suppliers, and service providers assume liability for any direct or indirect damages resulting from the use of, or inability to use, Tweet World Travel platform and system by agents, clients (travellers) or cyber threat actors.

The disclaimers in this Privacy Policy apply to the maximum extent permitted by law.

Indemnification

To the maximum extent permitted by applicable law and of reasonable efforts, users of Tweet World Travel platform and system shall fully indemnify, hold harmless and defend Tweet World Travel (including our affiliates and personnel) from and against all claims, demands, actions, suits, damages, liabilities, losses, settlements, judgments, costs and expenses (including but not limited to reasonable legal and accounting fees), whether or not involving a third party claim, which stem from or associate with:

  • Your breach of the terms from our Privacy Policy
  • Your misuse of Tweet World Travel (as well as its affiliates) platform and services
  • Your breach of any laws, regulations, or third-party rights

9. CONTACT INFORMATION

We have procedures in place for dealing with complaints and concerns about our practices in relation to the Privacy Act and the APPs. Should you have any question or complaint related to this Privacy Policy or our handling of personal information, please contact us at contact@tweetworldtravel.com.au

You can also choose the other contact alternatives below:

  • If you reside in Australia, please contact us via
    • Phone: 1300 739 652
    • Address: 8/587-591 Magill Rd, Magill, SA 5072
  • If you are outside Australia, please contact us via phone +61 8 7226 1898